m999's Privacy Policy
Your personal information is of the highest importance to us. This policy provides a full explanation of how m999 collects, uses, and protects your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to all users ("you" or "user") of the m999 platform. Please read this policy carefully. By using our services, you are considered to have accepted the terms of this policy.
m999 is a secure and reliable online gaming platform operated for users in Bangladesh. We take your personal privacy very seriously and are committed to maintaining full transparency about how your information is collected, stored, used, and shared.
This policy applies to the m999 website (https://m999.wiki), the mobile interface, and all related services. When you register on, access, or use any of our services, you agree to provide information under this policy.
This policy may be updated from time to time. Any changes will be published on this page, and for significant changes we will notify you by email.
Information We Collect
m999 collects information from you for various purposes. The categories of information collected are described in detail below:
2.1 Information You Provide Directly
Information you provide yourself when you create an account or fill out a form on our platform:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, Upay account numbers or bank account details)
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device identifier
- Browser type, version, and operating system
- Page visits, click patterns, and session duration
- Information collected from cookies and similar tracking technologies
- Transaction history and gaming activity records
2.3 Information Received from Third Parties
In some cases we may receive information about you through identity verification services or payment processors. This information is used solely for account verification and fraud prevention purposes.
Purpose of Using Your Information
m999 uses the information collected about you for the following legitimate purposes:
3.1 Account Management & Service Delivery
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and other financial transactions
- Running gaming and betting services smoothly
- Correctly delivering bonuses, rewards, and VIP benefits
3.2 Security & Compliance
- Preventing unauthorized account access and fraud
- Implementing responsible gaming guidelines
- Age verification (services provided to users 21+ only)
- Complying with anti-money laundering (AML) regulations
3.3 Communication & Support
- Sending important service-related notifications
- Providing 24/7 live chat and email support
- Responding to your complaints and questions
- Informing you about promotional offers with your consent
3.4 Platform Improvement
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Making decisions on introducing new games and services
Information Disclosure & Sharing
m999 never sells your personal information to third parties. However, your information may be shared in the following limited circumstances:
4.1 Service Provider Partners
To maintain the quality of our services, we work with trusted third-party service providers, such as payment gateways (providers of bKash, Nagad, Rocket, Upay, and bank transfer facilities), identity verification agencies, and technology service providers. These partners may only process information in accordance with our instructions and are bound by strict confidentiality obligations.
4.2 Legal Requirements
We may be required to disclose information to comply with court orders, directions from government authorities, or applicable law. In such cases we will always endeavour to disclose the minimum amount of information required by law.
4.3 Fraud Prevention
Necessary information may be exchanged with fraud detection and prevention agencies to protect our platform and users.
4.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases we will notify you in advance.
Cookies & Tracking Technologies
m999 uses cookies and similar technologies to improve your user experience and ensure the platform functions correctly.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
- Performance Cookies: Measure site usage and help identify technical issues.
- Functionality Cookies: Remember your preferences and settings, such as language preference.
- Analytics Cookies: Help us understand which games and services are used most.
5.2 Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies may disrupt some core platform functions and you may not be able to log in properly.
Data Security Measures
m999 applies industry-standard security technologies and practices to protect your information.
6.1 Technical Security
- SSL (Secure Socket Layer) encryption — all data transferred between your browser and our servers is encrypted.
- Secure storage of sensitive data (such as passwords) using hashing technology.
- Regular security audits and vulnerability testing.
- Two-Factor Authentication (2FA) support.
- Firewall and intrusion detection systems.
6.2 Organisational Security
- Only authorised staff may access personal information.
- Regular data protection training provided to all staff.
- An immediate response plan for data security breach incidents.
Important: No transfer of data over the internet is 100% secure. While we take every possible step to protect your information, no method can be guaranteed to be completely secure. It is your responsibility to keep your password confidential and to contact us immediately if you notice any suspicious activity.
Data Retention & Deletion
m999 retains your information only for as long as necessary to fulfil the purposes described in this policy.
7.1 Retention Periods
- Active account data: retained for the full duration that the account remains active.
- Transaction records: retained for as long as required under financial regulations.
- After account closure: retained for a defined period to meet applicable legal requirements.
- Marketing communications: stopped immediately after you withdraw your consent.
7.2 Data Deletion Requests
After closing your account, you may request deletion of your personal data. However, we may be required to retain information necessary to fulfil legal obligations. Please contact [email protected] regarding this.
Your Rights
You have the following rights regarding your personal information. Contact us to exercise these rights.
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or outdated information.
- Right to Erasure: The right to request deletion of your information in certain circumstances.
- Restriction of Processing: The right to request that processing of your information for specific purposes be limited.
- Portability: The right to receive your information in a structured, machine-readable format.
- Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.
- Complaints: The right to lodge a complaint relating to data protection.
To exercise these rights, contact our support team — email us at [email protected] or reach us through 24/7 live chat.
Protection of Minors
m999 is a service for users aged 21 and above only. We do not knowingly collect information from any person under the age of 21.
We verify age at the time of registration. If we become aware that a minor has created an account, we will immediately close that account and delete the information collected.
If you believe a minor is using our platform, please let us know at [email protected].
Changes to the Policy
m999 reserves the right to update this privacy policy from time to time. Reasons for changes may include:
- Changes to applicable laws or regulations.
- Addition of new services or features.
- Improvements to our data protection practices.
- Based on user feedback and suggestions.
For significant changes, we will send a notification to your registered email and update the "Last Updated" date at the top of this page. Continued use of the platform after any changes means you accept the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The m999 support team is ready to assist you in both Bengali and English.
We are committed to responding to requests related to this privacy policy. Requests for data access, correction, or deletion may require identity verification.
To learn more about m999 or find out more about our services, visit our About Us page. For the terms governing use of the platform, read our Terms & Conditions.